Frequently Asked Questions
Everything you need to know about sourcing the world's finest spices and culinary ingredients.
How do you ensure the quality and potency of your spices?
We maintain a rigorous global supply chain with multi-stage testing for purity, volatile oil content, and flavor profile. Our spices are sourced directly from origins and processed in SQF-certified facilities to ensure the highest professional standards.
What is the typical shelf life of McCormick for Chefs products?
Most ground spices have a shelf life of 2-3 years, while whole spices can last up to 4 years. Each container is marked with a 'Best By' date. For optimal potency, we recommend storing products in a cool, dry, and dark environment.
Do you offer bulk pricing or wholesale accounts for restaurants?
Yes, we provide tiered pricing for high-volume commercial kitchens and food service operators. Please contact our sales team through the 'Professional Account' portal to discuss custom quotes and recurring delivery schedules.
What is your shipping policy for temperature-sensitive items?
Products such as extracts or specific food bases are shipped in climate-controlled packaging when necessary. We offer standard and expedited shipping across the continental U.S., with free shipping on all orders exceeding $150.
Can I return food products if I am not satisfied?
Due to food safety regulations, we cannot accept returns on opened food items. However, if your order arrives damaged or if there is a quality discrepancy, please contact our support team within 48 hours of delivery for a full refund or replacement.
Are your products Non-GMO and Gluten-Free?
We offer a wide selection of Non-GMO Project Verified and certified Gluten-Free products. You can filter our catalog by dietary requirements or view the specific allergen statement on each product detail page.